Returns

Please use the form below to start the returns process.

Trade customers

Faulty, damaged or incorrectly supplied goods

In accordance with our Terms & Conditions of Sale, faulty or damaged goods may be returned if these have been inspected upon delivery or where not possible, signed for them as “not examined” and that we have been notified within 3 working days from receiving the goods.

Incorrectly delivered items must be returned in their original condition, in unopened packaging, as delivered, with proof of purchase.

Unwanted or incorrectly ordered goods

If an order has been placed incorrectly, and that we have been notified within 3 working days from receiving the goods, we may at our discretion agree a return of the goods, however these will be subject to a 20% restocking charge.

Where an item is bespoke or has been decorated returns will not be accepted.

Consumers

Cancellation

If ordering goods as a consumer you have a statutory right to cancel the order for any reason and receive a full refund including any standard delivery charges. To exercise your right you must notify us by email/post/phone within 14 calendar days from order acceptance or from receiving the goods. If the order is delivered in installments, the time-frame ends 14 calendar days after you receive the final installment. This does not apply to bespoke or decorated goods.

Goods must be returned within 14 days from cancellation of order and you will be responsible for returning the goods at your own cost. Any refunds owed will be paid within 14 calendar days, using the same payment method used on the original order.

Returns

You may return faulty, damaged or incorrectly supplied goods within 30 days from receiving them. Goods should be returned in their original condition and we will issue a replacement or refund.

Any refunds owed will be paid within 14 calendar days, using the same payment method used on the original order, including delivery and returns costs.